Privacy Policy

This Privacy Policy describes how NertZ.in (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit, access, or use our website www.nertz.in (the “Site”) and related services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, visitors, or any individual whose information we collect. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, you should not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory updates. Any revised version will be posted on this page along with an updated “Last updated” date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

We collect personal information from a variety of sources depending on how you interact with our Services. This includes information you provide directly to us, information collected automatically, and information obtained from third parties.

When you interact with our Site, we may collect personal details such as your name, email address, phone number, billing and shipping address, and any other information you provide while placing an order, creating an account, or communicating with us. We also collect order-related information including purchase details, transaction records, and payment confirmations. Payment-related data is processed securely by third-party payment processors, and we do not store your sensitive financial information such as full card details.

We automatically collect certain information about your interaction with the Services, commonly referred to as “Usage Data.” This may include your IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, and other analytical data regarding your interaction with the Site. This information is collected using cookies, pixels, and similar tracking technologies.

Additionally, we may obtain information about you from third-party service providers such as payment processors, shipping partners, analytics providers, advertising networks, and platform providers that support our business operations.

3. How We Use Your Information

We use the personal information we collect for a variety of business and operational purposes. This includes providing and maintaining our Services, processing and fulfilling orders, managing payments, coordinating shipping and delivery, and facilitating returns or exchanges.

We also use your information to communicate with you, including sending order confirmations, transactional notifications, service updates, and customer support responses. Where permitted, we may use your information to send marketing and promotional communications through email, SMS, or other channels, and to personalize your experience on our Site.

Your information is also used to improve and optimize our Services by analyzing user behavior, enhancing website performance, and developing new features. We may use your data to detect, investigate, and prevent fraudulent, unauthorized, or illegal activities, and to ensure the security and integrity of our platform.

In certain circumstances, we may process your personal information to comply with applicable legal obligations, enforce our terms and policies, and protect our rights, property, and safety, as well as that of our users and third parties.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect and store information about your interactions with our Site. These technologies enable us to provide essential website functionality, remember your preferences, improve user experience, and analyze traffic patterns.

Cookies may also be used for advertising and marketing purposes, including delivering personalized advertisements and measuring the effectiveness of campaigns. Third-party service providers may also use these technologies on our behalf. Most browsers automatically accept cookies, but you can modify your browser settings to decline or remove cookies. Please note that disabling cookies may affect certain functionalities of the Services.

5. Sharing and Disclosure of Information

We may share your personal information with third parties under certain circumstances consistent with this Privacy Policy. This includes sharing with vendors and service providers who perform services on our behalf, such as payment processing, shipping and logistics, data analytics, customer support, cloud storage, and IT management.

We may also share your information with business and marketing partners to provide advertising and promotional services, subject to applicable laws. These partners may use your information in accordance with their own privacy policies.

We may disclose your information where required by law, regulation, legal process, or governmental request, or where necessary to enforce our terms, protect our rights, prevent fraud, or ensure the safety of our users. Additionally, your information may be disclosed in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

While we may share information for advertising and operational purposes, we do not sell your personal data in the traditional sense.

6. User-Generated Content

Our Services may allow you to submit reviews, feedback, or other content. Any information you choose to make publicly available through such features may be accessible to other users and the public. We do not control how others may use or share such information and are not responsible for its misuse.

7. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices, content, or security of such third-party platforms. We encourage you to review their privacy policies before providing any personal information.

8. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure, and we cannot guarantee absolute security of your information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to access, correct, update, or delete your data, restrict or object to certain processing activities, withdraw consent where applicable, and request data portability.

You may also opt out of receiving marketing communications at any time by using the unsubscribe option included in such communications. Even if you opt out of marketing messages, we may still send you transactional or service-related communications.

To exercise your rights, you may contact us using the details provided below. We may require verification of your identity before processing such requests.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that personal information of a minor has been collected, we will take appropriate steps to delete such information.

11. International Data Transfers

Your personal information may be transferred to, stored, and processed in locations outside your state or country, including by third-party service providers. By using our Services, you consent to such transfers, subject to appropriate safeguards as required by applicable laws.

12. Intellectual Property Rights

All content, designs, graphics, text, and materials available on the Site are the exclusive property of Nertz Lifestyle Pvt. Ltd. and are protected under applicable intellectual property laws. Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited.

13. Dispute Resolution

Any disputes, claims, or controversies arising out of or relating to this Privacy Policy or the use of our Services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

Email: nertzlifestyle@gmail.com

Address: Plot no.56, Ground Floor, Block-C, Udhyog Marg, Sector-8, Noida, UP, 201301, India