Shipping Policy

 

At Nertz, we understand how important timely delivery is. We are just as excited for you to receive your Nertz essentials as you are. From the moment you place your order to the second it hits your doorstep; we are working to get it to you smoothly and securely.

  1. Shipping Coverage: We ship to addresses across all serviceable pin codes in India and abroad.
  2. Order Processing Time: Orders are processed within 24–48 hours of placement. Orders placed on weekends or public holidays will be processed on the next business day.
  3. Delivery Time: After dispatch, your order will typically arrive within 5–7 business days. While we do our best to ensure timely delivery, please note that delivery times are estimates and may vary due to external factors.
  4. Shipping Carriers: We work with trusted and efficient courier partners to ensure timely and safe delivery of your products.
  5. Shipping Charges: Shipping within India is free. All prices on our website are inclusive of shipping costs. However, International shipping may incur additional duties or taxes upon delivery, which are the responsibility of the customer.
  6. Order Tracking: Once your order is shipped, you will receive a tracking link via email to track your package in real time.
  7. Change of Address & Cancellations: If you need to update your shipping address or cancel your order, please contact us at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482 within 24 hours of placement. However, any changes may not be possible once the order has been processed or shipped.
  8. Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, or the recipient being unavailable at the time of delivery, it will be considered undeliverable. In such cases, re-shipping charges shall apply if the order is to be dispatched again.
  9. Lost Packages: In the rare case, if your package is not delivered within the estimated delivery time, please email us immediately at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482 within 48 hours of the expected delivery date.
  10. International Shipping: International shipping is available and may be subject to customs duties, taxes, or import fees. Customers are responsible for any such charges upon delivery.

Need Assistance?

For any questions or concerns regarding your order, please feel free to contact our customer support team at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482. We aim to respond to all queries within 24 hours.