Return and Exchange Policy

At Nertz Lifestyle, your satisfaction matters to us, and we strive to provide the best possible fit and experience with every purchase. To make your post-purchase experience smooth and transparent, please review our return and exchange policy outlined below.

We do not offer return and refund on products once sold. All products undergo strict quality checks before dispatch to ensure they meet our quality standards. However, in the rare event that you receive a damaged, defective product or a different product, we're happy to assist.

Resolution Process

  1. Email us at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482 within 24 hours of receiving the product, along with your Order ID.
  2. Attach photos and a short video clearly showing the issue.
  3. Our team will review and respond within 24–48 working hours with the resolution. This shall include a replacement.
  4. Once your complaint is approved, you can opt for either of the below:
    • Reverse Pickup: We will arrange a pickup from your address.
    • Self-Return: If you want to self-ship or our pickup service is unavailable in your area, you must ship the package via a reliable courier service at your cost and share the tracking details with our support team at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482.

To ensure hygiene and maintain product quality, we can only process exchange if the item is unused, unwashed, and in its original condition. All items sent for exchange will undergo a strict quality check by our team before approval.

If approved, your replacement will be processed within 5-7 working days. In case the above conditions are not met, the item will be shipped back to you and 2 way courier charges shall apply.

Important Points

  1. Replacements/Exchanges are made subject to stock availability. 
  2. Nertz Lifestyle is not responsible for lost or damaged self-shipped items.
  3. If the requested product is unavailable, you can choose to buy another product of equal or higher value. Any additional product charges shall be borne by the customer.
  4. Nertz reserves the right to deny delivery in case of repeated refusal to accept orders at the time of delivery.
  5. No returns are accepted under any circumstances.
  6. Shipping costs for exchanges (to return the item) are to be borne by the customer.
  7. Nertz reserves the right to reject exchange requests that do not meet our policy conditions.
  8. Complaints should raised within the stipulated timeframe only.
  9. Ceramic or Porcelain mugs/cups are non-returnable and non-exchangeable. 
  10. Nertz reserves the right to deny repeated returns for the same order. 
  11. We do not offer return or replacement on international orders.
  12. Nertz Lifestyle will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, Nertz Lifestyle would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to customer.
  13. 2 way courier charges will apply if the product is found non-defective after inspection.
  14. Exchange or replacement requests will not be accepted for reasons related to personal preference, including dissatisfaction with the product’s design, size, colour, appearance, style, or overall look and feel. Kindly review the product details, dimensions, colour, and images carefully before placing your order.
  15. If a customer voluntarily chooses to exchange their product for another product of a lower value, the difference in price will not be refunded or credited.
  16. A product/order will be eligible for exchange only once. No further exchange requests will be accepted after an exchange has already been completed.
  17. Do not store salt, acidic/carbonated beverages, soda, or other corrosive substances in the bottle as these may contribute to rusting or corrosion.
  18. Avoid using harsh cleaning agents, abrasive materials, or improper washing methods, as these may damage the surface and contribute to corrosion.
  19. Rusting/corrosion warranty is valid for 1 month from the date of delivery. No rusting or corrosion complaint will be accepted after this period under any circumstances. Complaints reported after 1 month shall be treated as misuse of the product or improper usage. Nertz Lifestyle reserves the right to determine whether the issue is due to a manufacturing defect or external/usage-related factors.
  20. Products purchased through any other online marketplaces are governed by the respective platform’s return, exchange, and refund policies and not by this policy. For any kind of complaints, kindly raise them directly through the platform from which the purchase was made. 

Need Further Assistance?

For any questions or concerns regarding your order, please feel free to contact our customer support team at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482. We aim to respond to all queries within 24-48 working hours.