Return and Exchange Policy

At Nertz Lifestyle, your satisfaction matters to us, and we strive to provide the best possible fit and experience with every purchase. To make your post-purchase experience smooth and transparent, please review our return and exchange policy outlined below.

We do not offer returns on products once sold. All products undergo strict quality checks before dispatch to ensure they meet our quality standards. However, in the rare event that you receive a damaged or defective product, we're happy to assist.

Resolution Process

  1. Email us at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482 within 48 hours of receiving the product, along with your Order ID.
  2. Attach photos or a short video clearly showing the issue.
  3. Our team will review and respond within 24–48 hours with the resolution. This may include a replacement, or store credit, based on the nature of the issue and stock availability. 

In case you are not happy with the product, we can help you with an exchange.

To ensure hygiene and maintain product quality, we can only process exchange if the item is unused, unwashed, and in its original condition. All items sent for exchange will undergo a strict quality check by our team before approval. In case the above conditions are not met, the item will be shipped back to you and courier charges will be applied.

Exchange Process

       1. You may email us at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482 within 48 hours of receiving the product, along with your Order ID.

       2. Once your exchange is approved, you can opt for either of the below:

     - Reverse Pickup: We will arrange a pickup from your address, and respective courier charges will be applied.
     - Self-Return: If you want to self-ship or our pickup service is unavailable in your area, you must ship the package via a reliable courier service at your cost and share the tracking details with our support team at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482.

       3. After receiving the item, the exchange will be processed within 5-7 business days.

Important Points

  1. Replacements/Exchanges are made subject to stock availability.
  2. Nertz Lifestyle is not responsible for lost or damaged self-shipped items.
  3. If the requested product is unavailable, you can choose to buy another product of equal or higher value; or we will issue a store credit, with a validity of 365 days from the date of issue.
  4. Nertz reserves the right to deny delivery in cases of repeated refusal to accept orders at the time of delivery.
  5. No returns are accepted under any circumstances.
  6. Shipping costs for exchanges (to return the item) are to be borne by the customer.
  7. Nertz reserves the right to reject exchange requests that do not meet our policy conditions.
  8. Requests should be made within the stipulated timeframe only.
  9. Ceramic mugs/cups are non-returnable and non-exchangeable. 
  10. Nertz reserves the right to deny repeated returns for the same order. 
  11. We do not offer return or exchange on international orders.
  12. Nertz Lifestyle will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, Nertz Lifestyle would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to customer.
  13. Products purchased through Amazon, Myntra, or any other online marketplace are governed by the respective platform’s return, exchange, and refund policies and not by this policy. For any such requests, please raise them directly through the platform from which the purchase was made.
  14. Courier charges will apply if the product is found non-defective after inspection.

Need Further Assistance?

For any questions or concerns regarding your order, please feel free to contact our customer support team at nertzlifestyle@gmail.com or WhatsApp us at +91-9211483482. We aim to respond to all queries within 24 hours.