Terms & Conditions
Welcome to Nertz. These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile applications, and the purchase of products from Nertz. By using our platform or placing an order, you agree to be bound by these Terms.
1. About Nertz
Nertz is a lifestyle brand offering a range of products including apparel, bags, flasks, mugs, and curated gift items. We reserve the right to modify, discontinue, or limit the availability of any product at our sole discretion without prior notice.
2. Eligibility & User Responsibility
You must be at least 18 years old to make a purchase, or be using the platform under parental or guardian supervision.
By using our services, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account and for all activities under it.
Users under the age of 13 are strictly prohibited from using our services.
3. Account & Usage
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect misuse, fraudulent activity, or violation of these Terms.
4. Intellectual Property Rights
All content on the Nertz platform—including but not limited to logos, product designs, text, graphics, images, videos, and branding—is the exclusive property of Nertz and is protected under applicable copyright, trademark, and intellectual property laws.
Any reproduction, distribution, modification, or commercial use without prior written consent is strictly prohibited.
5. Product Information & Availability
We strive to ensure that all product descriptions, images, and pricing are accurate and up to date. However:
Minor variations in color, finish, or size may occur due to lighting, display settings, or manufacturing differences.
Products are subject to availability and may be discontinued at any time.
We reserve the right to correct errors, inaccuracies, or omissions without prior notice.
6. Pricing & Payments
All prices are listed in INR and include applicable taxes unless stated otherwise.
We accept payments through secure payment gateways, including credit/debit cards, UPI, wallets, and other available methods.
In case of pricing errors, technical issues, or suspected fraudulent transactions, we reserve the right to cancel or refuse any order.
7. Order Acceptance & Cancellation
Once an order is placed, you will receive a confirmation; however, this does not guarantee acceptance.
Nertz reserves the right to cancel or refuse any order due to product unavailability, payment issues, or operational constraints.
In case of cancellation from our end, any amount paid will be refunded as per our refund policy.
8. Shipping & Delivery
Orders are typically processed and dispatched within 4–5 business days.
Delivery timelines may vary depending on your location and external factors.
Shipping charges, if applicable, will be clearly displayed at checkout.
Nertz is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
9. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to our separate Return Policy. We encourage you to review it before making a purchase.
10. Limitation of Liability
To the fullest extent permitted by law:
Nertz shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
Our total liability shall not exceed the amount paid for the product in question.
11. Indemnification
You agree to indemnify and hold harmless Nertz, its founders, employees, partners, and affiliates from any claims, damages, losses, or expenses arising from your misuse of the platform or violation of these Terms.
12. Third-Party Services
Our platform may include links to third-party services (such as payment gateways or logistics providers). Nertz is not responsible for the policies or practices of these third parties.
13. Changes to Terms
We reserve the right to update, modify, or replace these Terms at any time. Changes will be effective immediately upon posting. Continued use of our platform constitutes acceptance of the updated Terms.
14. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi.
15. Contact Information
For any queries, concerns, or feedback, please contact us:
Email: nertzlifestyle@gmail.com
Phone: +91 92114 83482
Address: Plot No. 56, Ground Floor, Block-C, Udhyog Marg, Sector-8, Noida, Uttar Pradesh – 201301, India